I appreciate all the efforts you've gone through to fix the issue, Yo_Be_Low.
I want to ensure this issue is taken care of, and I'd like to redirect you to the best support group available to get this addressed right away.
Since the issue persists, I suggest contacting our QuickBooks Support Team again. They can take a closer look at your situation and investigate this further. It'll also allow them to submit a ticket to our engineering team to alert them about the issue if necessary.
You can reach them by following the steps provided by my colleague above. To ensure that you'll be assisted on time, please see our support hours.
I've added this articles to help you manage your downloaded bank transactions in QuickBooks Online: Categorize and match online bank transactions
Let me know if you need more help with matching transactions in QuickBooks. I'm always glad to help you.
