Jen_D
Moderator

Other questions

Thanks for updating this thread, @Ryan1216.

 

I know this has caused some delays in your business processing. As of now, the issue with the error: "This file isn't in the correct format, the file might be corrupted, truncated, or in an unexpected format." in QB Mac is still ongoing. Our engineers are doing their best to provide a solution for this error.

 

Since the workaround to install the updates and opening a backup from before the error started did not work, we do recommend that you continue working with our technical team for other options. They have the tools to help you retrieve your data or access your files.

 

To contact our support, click this link to initiate a live session: QuickBooks Desktop for Mac chat.

 

We continue to ask for your patience while this issue is still ongoing. Please post here again for updates or additional questions. I'll be more than glad to share some information about this concern.