Hi there, @Nicole KP.
Security and keeping your account safe is one of our top priorities. I'm here to provide insights why your getting this kind of error.
I've checked here on my end and there's no reported case about this issue and this could be an issue about the program.
It's possible that you encounter an error while using the opening QuickBooks Desktop.
To resolve this, let’s run the Verify and rebuild tools to let this alignment tool works. The Verify Data will identify any data issues within your company file. Then, the Rebuild tool will self-resolve it. Check the steps below:
Verify data:
- Go to File, then Utilities and choose Verify Data.
If it will detect an error, proceed and Rebuild your data:
- Go back to File menu and then Utilities and select Rebuild Data.
- Choose OK if you’ll receive a message to back-up your company file.
- After creating the back-up file, the Rebuild Data utility will run automatically.
- Click OK when you get the message Rebuild has completed.
For detailed guidance, see this article: Verify and Rebuild Data in QuickBooks Desktop.
You can see additional details in Resolving Potential Data Issues.
Please let me know if you have further questions or concerns. I'll be here every step of the way. You can reach out to the Community any time you need a helping hand. We got your back. Take care and have a fantastic week!
