This isn't the experience we want you to have, Jhirsch.
The QuickBooks Tool Hub can help you fix some common errors. There are times you may encounter an error message when opening QuickBooks Desktop due to the following reasons:
- Your company name may be too long
- You may have a damaged or missing QBWUSER.INI file
- You may have corruption on your hard drive
- Your program files or QuickBooks Desktop installation may be damaged
- You may have a damaged Windows operating system
I understand you've tried to fix it by utilizing the Tool Hub. I can provide more troubleshooting steps to get things back up and running.
Your company file might have been damaged. It's important to determine whether the problem is with your data file or QuickBooks. Let's try opening the QuickBooks Desktop application using the suppress method.
Here's how:
- Press and hold the Ctrl key, then double-click the QuickBooks Desktop icon.
- Note: Don't release the Ctrl key until you see the No Company Open window, QuickBooks freezes, or gives you an error.
- Select a company file, then choose Open.
If the issues persist, let's run repair your QuickBooks Desktop installation since there might be components missing or damaged. I'll show you how.
- Restart your computer.
- Open the Windows Start menu, then click Control Panel.
- Select Programs and Features, then Uninstall a Program.
- Choose QuickBooks from the list of programs, then click Uninstall/Change.
- Select Continue, or Next.
- Click Repair, then Next.
- Once it's done, hit Finish.
If none of this works, I recommend contacting our QuickBooks Desktop Support by following the steps provided by my colleague AbegailS_. They'll be able to pull up your account and submit a ticket for further investigation.
You're welcome to post again if you need anything else. We're available to help 24/7.
