Hi there, tvmediapro2016.
I understand the need of using Internet Explorer so you can use QuickBooks. As we all know Microsoft will no longer support it. That's why our Product Team had created a built-in browser that replaces Internet Explorer 11.
I want to make sure you can open QuickBooks and get you back on track again with your daily tasks. We have several customers that are still using Internet Explorer and this is what they shared to make the browser work.
- Click Start on your computer.
- Proceed to Settings, then Apps.
- From the Apps and features, click the Add a feature button.
- Select Internet Explorer, then Install and reboot.
If it didn't work on your end, I'll let you contact our QuickBooks Desktop Live Team. That way, they can take a look at your account and provide additional steps so you can open and use the program.
I'm adding again this article to learn more about the new custom internal browser: Use our built-in browser in QuickBooks Desktop.
Stay in touch with me if there's anything else you need. Just leave a comment below and I'll get back to you.
