Hello, mary46.
Only the admin role can change the User ID. Or you can let the admin transfer the role to access her account, and from there, you can change her User ID.
For more details about user roles, please see this article: Create and manage users and roles in QuickBooks Desktop Enterprise.
Also, the admin can reach out to our Technical support team to help her accessing her account. Since our Technical team have the tools to pull up the account, and help her modifying the User ID.
Here's how to connect with our QuickBooks Desktop Customer Support:
- Go to the Help icon and select QuickBooks Desktop Help.
- Click Contact Us.
- Write your concerns in the description box, then select Continue.
- Select which one of the support options you'd like to use.
I'll be adding this link here in case you need help with other QuickBooks-related tasks: View all help articles with QuickBooks Desktop.
Drop me a comment below if you have any other concerns or questions. We're always here to assist you.
