Hello,
I created this account for the sole purpose of posting my solution, as the workarounds are not acceptable solutions on a long term basis. I hope this helps someone:
+ Close Outlook, MS Word and Quickbooks
+ Browse to this location: C:\Users\%username%\AppData\Roaming\Microsoft\Templates (drive letter may be different if your windows is on a different partition)
+ Delete the normal.dotm and normalemail.dotm files. (The normal.dotm and normalemail.dotm files will get created automatically the next time you launch Word).
+ Relaunch Word and Outlook. Then relaunch Quickbooks.
+ Send a test email from Quickbooks to yourself (change the email body) - to test the fix.
NOTE: If you use macros in Word, rather than deleting the files, move(cut-paste) the normal.dotm and normalemail.dotm file somewhere else - so you can restore if need be.
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This procedure needs to be done on everyone's PC experiencing this issue.
It has been the permanent fix for our company for over a year.
We are using QuickBooks Enterprise 2021.
I hope everyone finds resolve and shame on QuickBooks admin team for neglecting us!!!
