CasperH
Level 2

Other questions

I've been following this thread for nearly two years now. It's been frustrating that Intuit has [quietly] refused to solve the problem the way we'd like, and it has been absolutely surreal how many times an Intuit support person has jumped in to "help", clearly without having paid any attention to our descriptions of the issue, giving us obvious-nonsense boilerplate that logging in gives us better security, etc.

 

Let's think through parts of that again:
1. They appear to have picked up on just a few key words in our "questions", and not comprehended the rest.
2. They responded with pre-written but unhelpful boilerplate which couldn't possibly help because it was chosen with no comprehension of the problem we described.

 

We've been talking to bots all this time!

 

I recall a few responses which appeared to involve actual humans, but those have been exceptions and not the rule.