With more than one monitor, dialog boxes and prompts in QuickBooks only open on the "main" monitor, regardless of the monitor QuickBooks is moved to or opens on. What's worse, if the primary monitor is a high-DPI display, the dialog boxes and text are very small. This is a real problem, and no, setting the secondary monitor as the "main" display is not an acceptable workaround. QuickBooks has always worked poorly with high-DPI displays, rendering some text normally and some very small--regardless of system or compatibility settings. For this problem, it's not just a matter of small, barely readable text. The popups that appear on the "main" monitor are very small, easily unnoticeable, and modal, so the application appears to "hang" until they're dismissed. Even worse, they occasionally pop up behind another application, so it's not obvious why QuickBooks has suddenly stopped responding.
For issues like this that negatively impact user experience, paying customers and subscribers have every right to expect Intuit to devote developer resources to fix them. Especially years after it first became a problem. Intuit! Please! Do something.
If anyone has a solution other than setting the secondary monitor as the main display, setting QuickBooks Desktop View preference to One Window (doesn't work), dragging dialog boxes and prompts to the secondary display (they don't stay), or fumbling with compatibility and high-DPI settings (doesn't work), please share.
Thanks,
Rick
