I appreciate your effort in locating your custom template, raleighkim.
Since you're unable to locate your custom templates, I suggest contacting our phone support so that one of our agents can take a look at your account securely, and do a screen-share to help you find your template location in QuickBooks Desktop.
Here are the steps:
- Within your QuickBooks Company file, select QuickBooks Desktop Help from the Help menu.
- Also, you can press F1 on your keyboard to bring up the same Help panel.
- Give a brief description of your issue.
- Click Continue.
Please note our business hours to ensure we can attend to your needs.
I've attached an article about resolving issues when using customized templates in QBDT: Fix common issues when you use customize templates.
The Community is always here to help whenever you have other questions navigating your account.
