Hi ChristieAnn
I have re-installed QB on the users machine and then it seemed to receive payments fine. Since asking them to test it now does not again.
I have gone through the mentioned steps to help but the firewall steps do not really help as the below does not really give me enough detail on how to execute it. For example adding a program to be allowed through the firewall, I can not find either the QBPOS.exe or EFTSVR.exe
on the users machine. I am looking in the C:\program files (also 86) in the intuit directory.
Open and enable these internet ports for merchant related applications:
- 8443 (UDP and TCP)
- 443 (UDP and TCP)
Enable these applications for internet access:
- QBW32.exe
- QBPOS.exe
- EFTSVR.exe
Enable these domains for QuickBooks payments access:
- *.intuit.com
- *.innovativemerchant.com
- *.innovativegateway.com
