Good news, Kim_2022.
The unexpected behavior of Merchant Service Deposit (MSD) stuck in "Please wait... We're matching your deposits to QuickBooks desktop records." has been resolved in the latest release of Payments.
The root cause was a migration of the software from Internet Explorer to Chrome.
To make sure things are working properly for you, please update to the latest release by clicking Help, select Product Name, then Update Now.
Here's what’s new and improved in the latest updates for your version: Release notes for QuickBooks Desktop 2020.
If you're still getting the same results after the upgrade, I recommend getting back in touch with our QuickBooks Desktop Live Support Team. I know you've already contacted them. However, they can provide additional instructions and add notes to your cases.
Let me know how the contact goes by commenting below. I'll be around whenever you have follow-up questions.
