Adrian_A
Moderator

Other questions

I can see that you've been through a lot to fix this issue, Accounting3054.

 

If you're logged in as the admin, yet the system is unresponsive, I'd suggest reaching out to our Phone Support team. Our agents there can take a look at your account and can expedite what causes the error.

 

You can have the contact information by going to the Help menu of the desktop company file. Then, you'll get real-time assistance via the Start a Message

 

You may follow these steps:

  1. From the Help menu, select QuickBooks Desktop Help.
  2. In the Have a Question window, click the Contact us link.
  3. Go to the Tell us more about your question section to enter the issue or topic in the field box.
  4. Click the Search button to display the Start a Message button.

 

Once the issue is resolved, you can check this reference for more resources in letting your employees view their paychecks: Invite your employees to QuickBooks Workforce to see pay stubs, W-2s & more.

 

Please let me know if there's anything else I can help you with the Workforce feature.