Let's make sure to sort this out so you can add your transactions, Sabin.
There are times that data or program issues can cause certain buttons to not show up or work when working in QuickBooks. Let me share the steps that can resolve common banking and import issues in QuickBooks Desktop for Mac:
First, make sure to download and install maintenance release for QuickBooks. Doing this will fix minor bug issues in the program. Here's how:
- Go to the drop-down list in the QuickBooks▼ menu, then select Check for QuickBooks Updates.
- Click Install Update and choose Install and Relaunch.
- When the update is complete, QuickBooks for Mac automatically opens.
Second, create a test company file and check if the Continue button is clickable. This will help us isolate the issue if it's only happening to the company file you're working or the entire program. Here's how:
- Go to File and select New Company.
- Create a name for the test file, then Save.
- Complete the Create New Company wizard, then select Finish.
- Add the account that was experiencing issues to the Chart of Accounts.
- Set up Online Banking for that account.
If you're able to import the banking transactions successfully, it's possible that a data issue is causing the Continue button to gray out. In that case, follow these steps on how to fix damaged data in QuickBooks:
- Go to the File menu and select Utilities.
- Click Rebuild Data, then choose OK to close all windows.
- QuickBooks will ask to make a backup before rebuilding your company file, select OK. When the backup's finished, select Show in Finder to locate the backup or select OK if you’re done.
- Once the rebuild is completed, click OK.
After that, go back to the company file and check if the Continue button is already clickable. Allow me to share these additional articles for more banking-related references:
Keep me posted if you're able to import and categorize your banking transactions. The Community is always behind your back if you need anything else.
