I think they mean turn off pop-ups, I said it worked, but then today I crashed again. Although not immediately, I was actually doing something when it did this time. Someone also suggested turning off home page when opening, which is under preferences/desktop view. I tried that and will see if that works. Their suggestion for the help menu, I did not find either.
It's ridiculous that users have to try to troubleshoot what works for them :(
