This is all well and good but I have over 150 active QB files with 10 users. Do you know how long it would take me to do this for every file? As it was I worked all night ripping out QuickBooks r5_143 root and branch so I could reinstall R5_45 since R5_143 was crashing ever 30 minutes or so for all 10 of my users. Somehow it updated itself even though I typically disable automatic updates.
And I find it completely unacceptable that I have to spend MY time reporting and issue that has been happening since May. Do you not employ real developers? What data do they need to gather? I'll sum it up again for them - the problem began in May after we (those of us who manage and/or use QB) did a routine upgrade on QBE 2022 which turned out to be the cursed R5 revision. For most users, the R5 revision caused QuickBooks to crash, whereas prior revisions didn't. I'm running R3 on one of my servers and others have rolled back to R4, just to get some work done. I personally spent the entire Memorial Day weekend, installing and uninstalling R5 and gather data. I narrowed the problem on one of my servers to a malformed security certificate. You want data, its simple, go find my first post in this thread. It will tell your developers everything they need to know about the issue I had without me having to spend another minute listening to how to download and use the QB Hub tool (which has nothing to do with anything). I simply can't comprehend why this is taking sol long beyond the obvious conclusion that Intuit really doesn't care about their customers. I'm ready to throw in the towel and recommend one of the outrageously priced but true enterprise solutions that are available. I'm at the end of my patience with Intuit.
