Other questions

Thanks for joining the Community, Lizbeth1.

I've reviewed our ongoing investigation about this and can confirm it's still being researched by Intuit's Product Investigations team.

To receive email notifications about any updates relating to our investigation, I'd recommend getting in touch with our Customer Care team and referencing its case number (INV-74349). This will also help Intuit to collect the data necessary to conduct further research into what's causing QuickBooks to crash.

They can be reached while you're signed in.

Here's how:

1. In your top menu bar, go to Help, then QuickBooks Desktop Help.
2. Click Contact Us.
   
3. Enter a brief description of the issue in our Ask a question (or tell us what's wrong) field, then hit Continue.
   
4. Select We’ll contact you for a callback or Message Us to start an instant messaging session.

Be sure to review their support hours so you'll know when agents are available.

As a workaround, you can turn off your computer's internet and make some changes to QuickBooks. This will allow you to use the program as normal:

1. Turn off the computer's internet. You can find detailed steps for doing so on Microsoft's website.
2. Open QuickBooks and your company file.
3. In the top menu bar, go to Edit, Preferences, then turn off your option for the left navigation bar to display.
4. Perform this task for all users experiencing the issue.
5. Turn your internet back on and use QuickBooks as normal.

You'll also be able to find many detailed resources about using QuickBooks in our help article archives.

Please feel welcome to send a reply if there's any questions. Have a great day!