Hi, KimN2.
In QuickBooks Online (QBO), there are reasons why you're unable to match your transactions. These are due to the following:
- Transactions have been previously matched to another downloaded transaction.
- Transactions were not entered using the same bank account.
- The transaction is entered manually in QuickBooks could have a different number, amount, date or payee from the downloaded expenses.
- Transactions are already reconciled.
Thus, there are times that if the transactions aren’t the same as the downloaded, QuickBooks won’t find it. And it's you to manually locate and match them, where you can use the Find Match option and search for a possible match. For more information about the process, you can check out this article: Categorize and match online bank transactions in QuickBooks Online.
Please feel free to read these handy articles for your reference:
Let me know if you have further questions. Have a good one!
