This should not be happening, @EmilyLaney. We'll put our hoof forward on this matter.
I understand how infuriating it is to receive multiple payment reminders. Please know that we will do whatever it takes to get this resolved.
I'd advise getting in touch with our Technical Support Team. Our experts may securely examine your account and look into this issue more thoroughly. Also, they can escalate the situation and launch an investigation if necessary.
To reach them, follow the steps I've outlined above. Ensure to contact them within business hours to ensure a swift response.
In addition, feel free to browse these articles below on how to manage sales transactions, statements, refunds, credits, and bank deposits in QuickBooks:
Do you need help in managing your customer's payments or reconciliation? Just leave them in the comment section. I'm happy to provide guides to achieve your tasks. Keep safe always.
