Let's resolve the error when recording a customer payment, @TheLenz.
First, make sure to have the latest available release for QuickBooks Desktop 2022 by downloading the latest update. To know how to check you have the latest release and schedule future automatic updates, check out this article: Update QuickBooks Desktop to the latest release.
Then, try running the Rebuild and Verify Utility tool to fix possible data damage on your company file.
Please follow the steps below:
- Open your company file again.
- Go to the File menu, then select Utilities and choose Rebuild Data.
- Click OK in the QuickBooks Information window.
- Wait until the repair is done. Then, click OK.
- Then, go back to the File menu and select Utilities and choose Verify Data.
- Click OK if QuickBooks doesn't find any problems. Or Rebuild Now if it finds issues with your company file.
See this article for more information on how to repair company file by running the tool that I'm referring above: Fix data damage on your QuickBooks Desktop company file.
Then, refer to the following article for more information on how to check your security software and change your system setting to to process a transaction successfully: Configure firewall or security software when using QuickBooks Payments.
In case you're still having problems after trying those steps, I suggest reaching out to our Customer Support team. They can isolate the error you're having and help you resolve it. You can check this article for more information about the different types of support we offer and their availability: Contact QuickBooks Desktop support.
Let me know if there is anything else that I can help in processing customer payments. I'm always here ready to help. Have a wonderful day!
