Other questions
I'll explain why invoice reminders are no longer being sent out and provide workarounds, @EmilyLaney.
Thank you for reviewing the activity trail and invoice settings. Please understand that this is not an experience we want you to have.
Currently, we received reports that some users are having the same issue with being unable to send invoice reminders. This problem relates to QuickBooks Online (QBO) IP addresses being boycotted by Spamcop, a widely used scam blocklist. Specific clients are unable to access invoices because they use spam prevention technology that has labeled QBO IP addresses as spam.
Our engineers are tirelessly working to resolve this invoice reminder issue. With this, I suggest reaching out to our Contact Support Team. This way, they'll add you to the list of affected users and notify you via email for updates. Proceed with the following steps:
- Go to the Help menu, then click Contact Us.
- Type your concern in the box and tap Let's talk.
- Choose either Get a call or Start a chat.
- Complete the required data and submit the request.
Make sure to contact them within business hours to ensure a swift response.
But no worries, you can send invoices to customers in several other ways:
1. You can manually send reminders. You can tell if the invoice hasn't been sent by looking at the Delivery issue status.
2. You can save your invoice as a PDF and send it via email through your business or other email address. Go as follows:
1. Open the invoice and click Print and Preview.
2. Click the Download icon on the upper right side.
3. Attach the file to the email and send it to your customer.
3. You can send your customer a link to their invoice through SMS or messenger service. Let me guide you on how:
1. Open the invoice form and press Ctrl Alt + L to get the transaction link.
2. Hit the Copy link button.
3. Paste it into your SMS or messenger service.
4. If you have a Gmail or G-suite email account, you can use the Send with Gmail feature to send invoices from your own address. For more details, see this link: Use your Gmail address to send invoices.
5. You can save your invoice as a PDF, print it, and send your customer their invoice via mail.
Furthermore, read the following articles to learn how to personalize sales forms, record invoice partial payment, check customer remaining balance, and other related topics:
- Customize invoices, estimates, and sales receipts in QuickBooks Online
- Record invoice payments in QBO
Please feel free to get in touch with me here for any additional questions about managing your invoices in QBO. I'm always here on your back. Thanks for popping in here in the Community, and stay safe.
