Hello there, @Marc Delany.
Can I please ask for additional details about your concern? The Community might be able to assist you further without contacting our Customer Support team.
Additionally, as you provide information, accountants, developers, engineers, and other QuickBooks users can share their knowledge.
In the meantime, I'll show you how you can reach out to support:
- Log in to your QuickBooks Online account.
- Click on the Help (?) menu.
- Choose either tab to proceed:
- Assistant: Get fast, customized responses. Choose a suggested option, or enter your question. If you'd like, you can still Talk to a human.
- Search: Find the QBO knowledge base directly, or choose Contact Us and select a way to connect with us:
- Start a chat
- Get a callback
- Ask the community
Please note their support hours to ensure they're available to help. You can also browse our QuickBooks help articles. It gives instructions on how to locate and use the program's features as well as answers to the most frequently asked questions.
Looking forward to your reply. We're here to back you up 24/7. Take care!
