Perhaps you did not read the entire post: At no time did I ever explain that I have a file problem. This "answer" does not address any part of the issue I just described.
This is a program issue.
My problem: Program won't open when another file is open. <--- Application issue! the "Application" is not working normally.
File Dr.: Fixes "File" problems only.
See what I mean? This kind of misunderstanding I always get from QB support. They simply pop off an answer before they've even taken the time to read the entire question and come up with a completely unrelated answer due to a lack of paying attention. This is how our support goes each and every time...
And by the way, this is a canned pre-written answer that already exists in the knowledgebase. This person put zero thought and effort into this.
