This isn't the kind of service we want you to experience with QuickBooks, Darci3.
I’d be glad to provide you with the troubleshooting steps to successfully open your company file.
Another user might have opened the same company file that's why you received the error. You can use the QuickBooks File Doctor to isolate the issue. Here's how
- Close QuickBooks.
- Download QuickBooks Tool Hub.
- Open the file you downloaded (QuickBooksToolHub.exe).
- Follow the on-screen steps to install and agree to the terms and conditions.
- After the installation finishes, open the tool hub.
Once done, run the Quick Fix my File option.
- From the tool hub, click the Company File Issues tab.
- Choose Quick Fix my File.
- Select OK when it completes and launch your QuickBooks.
If the same thing happens, proceed to Step 3 of this article: Fix company file and network issues with QuickBooks File Doctor.
There are a number of help articles and even video tutorials available on our QuickBooks Help page that can help you with your QBDT tasks. Simply browse from there and click the categories you need
Fill me in if you have further questions about opening your company file. I want to make sure everything is taken care of. Stay safe.
