Hi there, @KimberleeB.
I definitely want to fix this and avoid data damage as much as possible.
Aside from the Tool Hub, there's one more solution we can do to fix the crash issues.
We can do a clean uninstall and reinstall solution to fix the crashing issue. Those crash instances are likely caused by damaged components in the program.
To do a clean uninstall:
- Open the Windows Start menu.
- Search for “Control Panel”, then open it.
- Select Programs and Features or Uninstall a Program.
- Find and select your version of QuickBooks Desktop.
- Click Uninstall/Change and then then proceed with Remove.
After uninstalling, reinstall as you would normally.
A reference about the clean install step can be found here (solution #2 is also found here): Clean install QuickBooks Desktop.
If the issue persists, I'd suggest to have this checked by our support. They can use their tools to investigate what's causing the crashes, and if needed, report the issue to our engineers.
Here's how to contact them:
- In QuickBooks Desktop, press F1.
- On the pop-up window, click the Contact Us button.
- In the box, we can type something like "QuickBooks Desktop crashes Windows File" or similar.
- Click Continue.
- Choose how you want to reach us.
Be sure to review their support hours so you'll know when agents are available.
You can also check out this article to find out what your computer needs to run the best QuickBooks Desktop
Also, I encourage checking our Help articles page to learn some tips and tricks in managing your QuickBooks account. From there, you can read great articles that can guide you in completing your future tasks.
Keep me posted how this turns out. I want to ensure this matter gets resolved.
