Other questions

Thanks for sharing those great details, @Itsme14. 

It sounds like you might have some data integrity issues going on in the company file. Over time your company file can experience issues with data damage, causing unexpected issues, such as missing payments, incorrect reports, scheduled payments, etc. Don't sweat it. You can use our tools built into the program to resolve this matter. 

These tools are our Rebuild and Verify utilities. I've included some steps to use them below. 

Rebuild:

Please note: Your computer may display the message QuickBooks is not responding. However, as long as you can see your mouse cursor move, the Rebuild is still ongoing. Wait for it to complete.

1. From the File menu, select Utilities, then choose Rebuild Data.
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2. Select OK if you receive a prompt to back up your company file.
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3. Click Close or View Results when you get the message Rebuild has completed and proceed with the next step.
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To Verify:

1. Under the File menu, select Utilities, then choose Verify Data.
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2. Hit OK when you see the message. QuickBooks detected no problem with your data.
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3. If Verify finds an issue with your data, you will be prompted to Rebuild Now or View Errors. If this happens, you'll need to contact our Technical Support Team. Our technical support team has the tools available to securely review your account and investigate the error messages in your QBWIN.LOG.

You can see additional details in Resolving Potential Data Issues. 

I'll be right here if you have any additional questions or concerns. Have a great day ahead!