Please know that this isn't the kind of service we want you to experience with us, @debhulslander.
I know you're putting so much effort and time into getting a resolution to your concern. I’ll make sure you get routed to the right direction of support to sort out this issue with opening your QuickBooks Desktop Enterprise.
As mentioned by my peer above, there's an ongoing investigation (INV-71226) that users also encountered the same issue with their QBDT Enterprise. Thus, it's the reason why they've also contacted our support. Please know that our team is aware of this matter and is currently implementing measures to fix it.
I understand that you've already contacted them, but I'd still recommend reaching out to our QuickBooks Desktop Support Team to add your account details to the list of affected users. This way, they'll be able to pull up your account in a safe environment and do further investigation regarding this concern. They can also create a case ticket for this if needed.
To ensure that we address your concern on time, you can check our available hours when contacting our support.
Please bear with us as we're working on this. Keep me posted if you have any other questions or concerns about QBDT-related tasks. I'll be around for you. Take care always!
