As great a QBs can be... The other side of the coin is that when they mess up they really mess up.
My suggestion would be to have an Attorney reach out to Intuit. Support staff are often hounded to fix the problem themselves. So therefore the problem isn't pushed up far enough to where it reaches someone that can fix it for quite a while. Eventually it may make it, but best to have someone reach out to the top so people from the top are asking what's going on and the middle management gets nervous and they start to ask their Sr Support people.
Also, they said to wait 2 days... How many days ago did this problem start??? So you've waited MORE THAN 2 days. I'd start calling every morning to find out what happened over night on your issue and then call in the late afternoon to find out what has happened during the day. You don't need to be a screaming lunatic, but that doesn't mean you have to be mild little kid with your hat in your hands. Push them on what is going on and NO, 2 days each time is unacceptable. As you know you're moving up in the chain, be sure to get the direct number for that department. They'll push you to call the general#, but emphasize how long you've been waiting and it takes too long to go through all the transfers.
Also be sure to tell them they are liable for any kind of fees this issue causes you.
Good Luck!
