Thanks for sharing the things you've done so far, Brian246.
I'll provide additional troubleshooting steps to resolve the freezing problem while switching from multi-user to single-user mode.
When you switch from multi-user to single user, is there another user accessing the same company file? Any information can help us determine the best course of action for resolving QuickBooks Desktop's freezing issue.
Several things can cause QuickBooks to freeze. Here are several instances:
- QuickBooks Desktop is outdated.
- Windows operating system is out of date.
- The company file may be damaged.
- The company file may be too large.
- The company file location may not have enough space.
- QuickBooks Desktop software may have been damaged.
Let's check if there are no pending windows updates on your computer. After that, we can run a repair on your QuickBooks Desktop program to make sure no components are missing.
Here's how:
- Restart your computer.
- Open the Windows Start menu, then click Control Panel.
- Select Programs and Features, then Uninstall a Program.
- Choose QuickBooks from the list of programs, then click Uninstall/Change.
- Select Continue, or Next.
- Click Repair, then Next.
- Once it's done, hit Finish.
If the issue persists, I suggest contacting our QuickBooks Desktop Support. They have the resources to access your account and open a ticket for further investigation.
I've also added this article to learn how to fix if you're unable to open your company file for future reference: What to do if you can't open your company file in QuickBooks Desktop.
Let me know if you need further assistance in QuickBooks. I'll be around to help you.
