Other questions
Hello everyone,
Thank you for reaching out to us here in the Community about the issue. Let me share some updates about the ongoing investigation in QuickBooks Desktop.
The investigation is still open, and a specific time frame for the complete fix is unavailable. Our team is working on it and conducting further examination because of the unusual result when using the Desktop version.
Also, we're collecting some logs and information about the problem. We encourage affected users to send data to resolve the crashing right away.
For now, I recommend reaching out to our Technical Support Team. Once we have an update, we'll be sending out notification emails.
Our customer support for Pro, Premier, and Plus is available from 6 AM - 6 PM PT (Monday - Friday). For Enterprise, any time, any day. See the steps to get a hold of a specialist:
- Open QuickBooks Desktop.
- Click the Help tab at the top menu bar.
- Select QuickBooks Desktop Help.
- Enter your concern, then hit Continue.
- Choose Get a callback.
You can also check this link for more details about how to use the QuickBooks Tool Hub to repair QuickBooks: Fix common problems and errors with the QuickBooks Desktop Tool Hub.
Drop me a comment below if you have more concerns about the issue or if you need assistance accessing QuickBooks. I'll be around to help you some more.
