Looks like this is a software glitch, too many of us having the program crash. I have reinstalled, there are no critical fixes not downloaded and installed and updates are up to date. Intuit needs to get this fixed rather than having us jump thru hoops that don't take care of the issue and just waste more of our time. Your support can't help either and it's a minimum 3 hour call, if you don't get bounced from one dept to another. Chat is not any better.
