nancyl
Level 5

Searching the list issues so frustrating

Since 2017 we've had QB and this has been a constant issue. When access' customers, items, and other files "SEARCHING the LIST" starts scanning and take forever. It can take literally 10 minutes to enter a new customer. This only happen to users like myself and my boss who have full access. The only fix I have found is to give us a new name and password.  That's works for a while and then it starts all over again. I verify data and do a rebuild monthly. Also it doesn't happen to us both at once. Today 1/2 hour for the boss to get into the customer file, I can get right in. 

Bottom line is this is so frustrating and for the amount of thousands we pay every year for QB there should have been a fix for this issue by now. We are using Enterprise V32.0D R5. Updated June 2022

Anyone have a permanent fix?