Hi @fletcher-kitsapp.
This isn't the experience that I want you to have. We always care about what the customers feel about support experience. If you're unable to submit your survey or finish the whole process, I recommend retaking it.
If you're unable to do so, I suggest contacting our Care Support team to get this reviewed and investigated. They're equipped advanced tools to determine the root cause of this issue.
Here's how:
- Click the (?) Help icon in the upper right-hand corner of the Dashboard.
- Go to the Search tab and then select Contact Us.
- Enter a short description of your concern and click Continue.
- Choose a way the last time you connect with our live support.
To ensure that you'll be assisted on time, please see our support hours.
In addition, I encourage checking our Help articles page to learn some tips and tricks in managing your QuickBooks account. From there, you can read some articles that can guide you through the system's navigation process.
I'm only a post away if you need more help in completing your other tasks in QuickBooks. I'm always ready to help you here. Take care.
