ChristieAnn,
That's actually not correct (the inability to rollback to say, R3 or R4) if you are using QuickBooks Enterprise (I can't vouch for QB Pro and Premier). You can open a QB file with an older revision number as long at the major number is the same. For example, I have QBE 2022 R3_65 installed on a single server because the R5 update crashes at the Splash Screen no matter what I do (check my older posts on this issue if anyone is interested). I have users on that server who can open files that have been updated to QBE 2022 R_87. As long as the file is from the same major release number, you can open it regardless of the revision installed. This is how I've managed to keep the one server running since the R5 update would crash as soon as it was opened. None of the workarounds offered were applicable to QB crashing at the splash screen.
This issue was first raised on May 27 of this year. Until the R5 update, QB was running as it normally should, with sporadic, rare crashes. In the last less than two months, I've counted at least one dozen suggestions from QB team members to refer the problem to "QuickBooks Help" or "Send Feedback Online". I began my IT career in Technical Support and if I had forwarded at least 12 separate requests regarding the same bug to development (or engineering or whatever the company calls their development staff) without at least an acknowledgement that the problem has been identified and a solution was actively in the works, then it would be MY backside that would be in the line of fire.
While not everyone has my exact issue, its clear that the problem lies within the R5 release. For anyone who can live with a revision that is one or two back from R5, you should be able to download previous revisions for QBE 22 from camps.intuit.com (*NOTE* An account is needed to login to this site).
