This is not the impression we want you to experience when creating an invoice. LatherLab.
I've checked our records and there's no reported case about this one. Since the recommended troubleshooting steps are not working, I'd suggest reaching out to our Customer Support team. They'll pull up your account in a secure environment and investigate what's causing this issue. Here's how:
- Go to the Help icon to connect to a live support agent.
- Click on the Contact Us button and provide some details about this concern.
- Provide us with some information about your concern in the What can we help you with? box and click on Continue.
- You'll now be provided options with connecting to our Customer Support.
You can check this article for more information about the different types of support we offer and their availability: QuickBooks Online Support. To learn more about tracking product and service items you buy and sell and your product quantities, check out this article: Add product and service items to QuickBooks Online.
Feel free to visit our Invoices and payments page for more insights about managing your company's income and sales transactions.
I'd like to know how you get on after contacting our support as I want to ensure this is resolved for you. Just leave a comment below and I'll get back to you. Take care always.
