Thanks for getting back to me, @dina t.
Since none of the steps I've provided above are working for you, I recommend contacting our Technical Support Team. This way, an agent can investigate this matter further. Then, if needed, the agent can escalate this concern to our Engineering Team.
You can use the link I've included below to connect with an agent directly.
Please let me know if you have any other questions or concerns. Take care!
