Good afternoon, @dina t.
I want to ensure we get your vendor payment receipts back in order so that you can get back to business.
Before we begin, I wanted to see what troubleshooting steps support tried while you were talking with them. This way, we can make sure we move forward and resolve this issue as quickly as possible.
While I await your response, I wanted to go through some different troubleshooting steps with you. This way, we can make sure we have the basics down.
First, let's try using an incognito/private browser. When using an incognito/private browser, it doesn't have any cache or cookies stored that could corrupt the data, which can cause missing details on the receipts. You can use the steps I've included below for all supported browsers to open in incognito/private mode.
Here are the keyboard shortcuts to open:
- Google Chrome: press Ctrl+Shift+N
- Mozilla Firefox: press Ctrl+Shift+P
- Internet Explorer: press Ctrl+Shift+P
- Safari: press Command+Shift+N
If it works fine with a private browser, I suggest clearing your browser's cache to start fresh. The next time you log in to QBO, your browser will download fresh copies of everything you see on each page. Any cache-related issues should be cleared up.
The next step I'd like to try would be to use a different web browser. Sometimes QuickBooks will perform better in certain browsers, more than others. This will depend on your operating system, updates made to it, etc.
We can also try printing the receipts while connected to a different wifi network, using a different device, or you can use our intuit fix it tool.
I'll be sure to keep an eye out for your reply and look forward to chatting with you soon. Have a good one!
