Hello, PUCC_Treas.
.
I appreciate your patience in following the troubleshooting steps to resolve the issue. We shouldn't want you to have an experience like this. I'll share one more step with you so you may keep working on your QuickBooks tasks.
The most likely causes of unrecoverable errors are outdated versions of Windows or QuickBooks, damaged data, and computer problems. I know you have already attempted most of the troubleshooting methods my colleague provided above, except for fixing the QuickBooks application.
Let's repair the QuickBooks Desktop application to ensure all the components of running the program are updated. I'll show you how.
- Restart your computer.
- Open the Windows Start menu, then click Control Panel.
- Select Programs and Features, then Uninstall a Program.
- Choose QuickBooks from the list of programs, then click Uninstall/Change.
- Select Continue or Next.
- Click Repair, then Next.
- Once done, hit Finish.
You can also ask your IT staff for help in manually installing Microsoft components. Check out the following articles below to guide you through the process:
If the issue persists, I recommend contacting our QuickBooks Desktop Support. They'll be able to pull up your account and submit a ticket for further investigation.
Do you need to run reports after repairing the problem to check your finances? For information on the kind of reports, you can utilize, see this resource: Understand reports.
Please let me know if you require any additional help with QuickBooks or with recording your entries in the future. I'll be here to assist you.
