I had a similar issue today while calling for support with QB Payroll. I used the following phone number: [removed]. I was careless and pulled it of a quick google search. This is a SCAM phone number. The people at the other end gained access to my desktop with my permission and said my database was corrupt and I would need to purchase a 3-year DB Support contract for more than $3,000. I realized this was a scam when the pricing was provided in a Notepad Text box. I discontinued the call and shut my pc off.
I later reached out to QB support through the chat option and my issue was identified and repaired right away.
BEWARE OF THIS SCAM!!
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