Hi there, @paula24_myweb.
We appreciate your patience during this process.
As my colleague mentioned above, would you mind sharing the error message you're receiving when trying to update? Any extra details you can provide will help me find the right solution for you.
I also wanted to mention that you can always contact our Technical Support Team. This way, one of our tech support agents can review your account in a secure environment and utilize their tools to log in to your computer via screen share to investigate this matter further. You can use the link I've included below to connect with an agent.
I'll be sure to keep an eye out for your reply and look forward to chatting with you soon. Have a good one!
