I'll share some insights on how QBDT handles and deposits the payments, ShannShann.
If you have QuickBooks Payments, QuickBooks Desktop will automatically group the customer payments you processed. Then, deposit the set of payments as a single bank deposit into your bank account. All you have to do is review the recorded bank deposits.
Since there are no deposits that need to be created, that prompt or message shouldn't show. To get this rectified, I'd recommend contacting our Customer Care Team. Our representative will pull up your account in a secure environment and investigate these deposits. You may connect with us through this link: Contact Payments.
Additionally, I recommend reading these articles to help manage the payments you process with QuickBooks Payments:
I'm just a comment away if you have any other concerns or follow-up questions about customer deposits. Take care.
