aorozco66
Level 2

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Heve a situation with QB 2022 Enterprise accountant, it started crashing, then a whole day of data entry on Banking for one client file didn't show up a couple of days later, that was last week on May 2022, for June 3 the program was crashing to many times an hour, verified updates and run all updates available, on the 11 of June we have 12 client files affected, some missing banking entries most of them missing created paychecks' and we have been doing payroll twice for the same periods, I try the fix the program like 15 times already and didn't work, then uninstall it and still have problems, yesterday I uninstall again, then clean the windows registry and also deleted any directory and reference to QuickBooks that I could find on the PC, after 5 times trying to reinstalling the software finally was able to open QuickBooks and got a sample file to test however the Sample file has entries up to December 2023, I had been trying to get help from Intuit but after like 30 hours with them I ony get response to teach me how to open files, telling me that I didn't  get the payroll done that they will "educate" me in how to open files but they keep ignoring the issue we have, is any one having also the deletion of entries with the crash?