Hello, @A1elect.
I understand your situation. It's very frustrating when you can't see the buttons on your end. I'm here to help you find a workaround so you can contact our support team.
Before we start, let's try to fix the issue on your screen. I suggest changing your default settings in QuickBooks.
First, alter your screen and view preferences in QuickBooks before adjusting any Windows settings.
- QuickBooks Desktop should be closed.
- Navigate to the Windows Start menu.
- Enter "QuickBooks" into the search box. Then, on the QuickBooks icon, right-click and select Open file location.
- Right-click the QuickBooks.exe file in the folder and select Properties.
- Navigate to the Compatibility tab.
- Disable display scaling on high DPI settings by checking the box. Change high DPI settings and then Override high DPI scaling behavior are also options.
- Choose Apply, then OK.
Next, adjust your view preferences in QuickBooks
- In QuickBooks, go to the Edit menu and select Preferences.
- Select Desktop View from the list and then the My Preferences tab.
- In the View section, select the One Window option. Then select OK.
However, if the issue persists, we can still contact our support team in QuickBooks Desktop if you're unable to do it within your company file.
Follow these steps provided below:
- Go to this link: https://quickbooks.intuit.com/learn-support/help/en-us/contact-us?product=QuickBooks%20Desktop
- Choose your QuickBooks Product and click Continue.
- Select your QuickBooks Edition and write your topic or concern.
- Choose how you'd like to connect with us, Chat with us or Have us call you.
- Provide your details and hit Get a Call if you choose to talk to someone.
Please let me know how everything goes or if you encounter any problems after completing those steps. Leave a comment below and I'll respond right away. Have your day splendid.
