This is the response I sent to the Data Services person who tried to help me... hopefully she sent it off to the "higher ups" but, who knows?
>Doing a screen share to check a few things out to continue to try to resolve this issue will be a waste of time so let’s not bother because, it looks like I have determined as to what the issue is. I have already mentioned this multiple times via QB chat but, alas, here we are….
Doing another Google search, this time adding “Quickbooks 2022” to the search, netted a new result for me, a result with many people having the EXACT issue I’ve been having since…. I have updated the program to the latest version, R5!
https://quickbooks.intuit.com/learn-support/en-us/other-questions/quickbook-desktop-2022-crashing-an...
Another IT guy posted:
Im an IT consultant and I'd say about half of my customers that use QB2022 Plus are getting this crashing issue (about 8 different businesses at different locations) so it is definitely an issue with R5 and not a lone case situation. One of them though got a yellow warning about a HTMLHelper Module, which caused a "Quickbooks Unrecoverable Error" (none of the other customers gave me an error, they just crashed and closed all apps that were open at the moment), so I had to quickly click on it before the error showed up and Run the add-on. That at least stopped the Unrecoverable Error message; but it makes me think this is all caused by the proprietary browser Intuit is using to replace Internet Explorer 11.
So, we can now come to the (FINAL) conclusion and say there is nothing wrong with my company file but with the latest update with QB causing these crashing issues! It may not be crashing on your end because you may be using a different version all together. That “Home Window” in QB is, in fact, a browser within QB, which was most likely using IE as the backbone for it to function. Since IE is no longer supported, an updated (R5) needed to be released to go back to QB’s internal browser engine, whatever that may be….This is why, when I hold [Alt] to “suppress” the company file, which pretty much prevents the Home “browser” Window from loading, I have no other issues…
So, until Intuit releases another update, which may take another month or so, the workaround is to just hold the [Alt] key before opening the company file. Heck, for now, maybe Intuit should release a small patch to disable the “Home Window” from starting up for now, which may resolve a lot of other customer’s issues.
We can now mark my Data Services case# 1583351650 as closed. I’d say we should open another case, called “The R5 Update Crashes QB 2022,” but, I’m sure there’s tons of those out there by now… An email bulletin should be released for those who still, to this day, have no clue what is going on with the temporary [Alt] ley fix until there is a patch in the near future.
Thanks again for your help but, it looks like it was never a Data Service issue.<
