I have contacted support twice. The first time, the person did not know what Categories were and after explaining it at least 5 times, after 45 minutes I gave up.
I reached out again the following day and after a similar experience was told that "its only possible to migrate from Sub-Products to Categories when you initial move from QB Desktop to QBO" which I knew was not true. After an hour, I was left with them telling me it was impossible and that I should submit a feature request to the engineering team to recommend adding the feature. It was clear this person did not fully understand what I was talking about either and simply threw their hands in the air.
Needless to say, I am not super keep on calling general support to repeat the process a third time. I was hoping I could get in touch with someone with a more informed insight into the issue.
