Other questions
Hello stephaniegoes, odjud and jamesbberg.
My primary priority is getting you access to your QuickBooks Desktop (QBDT).
I appreciate that you performed the following troubleshooting procedures of QuickBooks Desktop file doctor and other possible solutions. Since the issue persists, I would recommend giving us a short call to check it further. We'll need to pull up your account in a secure environment and then run a set of examinations to amend the underlying issue.
Within your QuickBooks Company file, select QuickBooks Desktop Help from the Help menu. You can also press F1 on your keyboard to bring up the same Help panel. To route you to the correct support expert, we need to know what type of question you have. Give a brief description of your issue and click Continue.
Alternatively, you can also use this link:
- Go to this link: Contact QuickBooks Desktop.
- Enter your full name and email address.
- Then, follow the on-screen instruction to complete the process.
To find out when agents are available, be sure to review their support hours.
As always, if you're looking for more QuickBooks content and tips in the future, visit our QuickBooks Community Help Articles website.
You can keep us informed here on how the call goes. I want to make sure this is fixed for you.
