cancodr
Level 2

Other questions

Thanks for the update, but this issue has been ongoing for YEARS.  I doubt Intuit is serious about looking at this.  The issue seems two fold:

 

1) The Task Scheduler task is added by Quickbooks using the wrong "Configure For" setting.  It appears this setting should be "Windows 10", but the QB backup/scheduling wizard creates it as "Windows Server 2003, Windows XP or Windows 2000".

 

This issue has been repeatedly documented since 2018 (https://quickbooks.intuit.com/learn-support/en-us/install/scheduled-backups-are-not-working-in-windo...) , yet despite yearly updates, it is never addressed.  Your users are doing the work for your developers, but it seems to be falling on deaf ears.

 

2) Even though in QB versions prior to 2022, the above fixed worked, after this year's update (to QB 2022), the backups were failing with a status code of 0x2 in the Task Manager.

 

After hours of hair pulling, I *think* I found the solution, by defining the backup location (network drive) using UNC (ie: "//server/sharename") rather than using a Mapped drive letter (which worked fine in the past).  This seems to work now, but I have to give it a couple days to ensure that my settings (max number of backups, scheduling, etc, are being honored).

 

I truly don't understand why Intuit cannot release (or document the existing AutoBackupEXE.exe) a standalone executable that we could run via a batch file, etc.  It appears that the existing EXE file has no options, and no debugging/error output that could help diagnose these issues.  The only command line option seems to be an obscure number, presumably so it can cross reference the desired settings within QB?

 

Apologies for my frustration but our experience with Intuit (after being a client for 10+ years) is that support is slow, and often ignores the actual problem at hand.