Good day, Accounting 6362.
Let's work together to isolate the issue of why you're unable to convert for Sub-Product/Service to Categories in QuickBooks Online.
Sub-products were replaced by Categories. We use this to keep track of company sales and help organize reporting. If you have a sub-item, you will need to manually add them separately into QuickBooks to accurately account for your inventory quantity and cost.
You can try opening a private window and try it again. Unexpected issues in QuickBooks are sometimes affected by the amount of data stored in the cache. This is because a regular browser will constantly overwrite itself and will not remove history unless done manually.
Here are the shortcut keyboards:
- Google Chrome: press Ctrl + Shift + N
- Mozilla Firefox: press Ctrl + Shift + P
- Safari: press Command + Shift + N
If it works, go back to your regular browser and clear its cache. Clearing the cache or cookies is the best way to get a clean slate for your browser. Otherwise, using other supported browsers can be a good alternative too.
Feel free to check out these guides for more information about managing your products and services in QBO:
This forum is always open if you have other product or service concerns. We're just here to assist you further. Keep safe and have a great day!
