Other questions
Hello everyone,
Thank you for reaching out to us here in the QuickBooks Community about the issue. I'm here to share some updates about the automatic backup in QuickBooks Desktop.
The investigation regarding the scheduled backup is still open and unresolved. As of now, there's no solution or suggested workaround provided yet by our product engineers.
In the meantime, I encourage affected users to contact our QuickBooks Support Team. Our team will send out notification emails to those on the list of affected users.
In case the problem persists, you can reach our support team by requesting a callback. Our Customer Support Team for Pro, Premier, and Plus is available from 6 AM - 6 PM PT (Monday - Friday). For Enterprise, any time, any day.
In case some users need the steps to get a hold of a specialist, here's how:
- Open QuickBooks Desktop.
- Click the Help tab at the top menu bar.
- Select QuickBooks Desktop Help.
- Enter your concern, then hit Continue.
- Choose Get a callback.
A feature called Auto Data Recovery (ADR) is available in QuickBooks Desktop. To learn more about how you can recover recent transactions, I've attached this article: Recover lost data with QuickBooks Auto Data Recovery.
Reach out by clicking the Reply option anytime you have additional questions about creating a backup copy. I'm always ready to help. Take care.
