Hi @ballroomdanise.
I know how much you to get this quicker. I can help share insights and solutions to keep your business running in QuickBooks Online (QBO).
To start with, I suggest checking your internet connection and going to the QBO status page to see a posted outage.
In addition, you can isolate this issue by running browser troubleshooting steps as mentioned by Fiat Lux - ASIA using an incognito/private window. This mode doesn't save web searches and cookies. Feel free to use these shortcut keys:
- Ctrl + Shift + N for Google Chrome
- Ctrl + Shift + P for Firefox & Microsoft Edge
- Command + Shift + N for Safari
Once you're able to record payments manually, go back to your regular browser and then clear its cache to delete the accumulated junk files. This helps online applications like QBO to execute faster. Alternatively, switching to other supported browsers can also help fix this issue.
Please place a comment if you have other concerns or tell me how it goes while navigating QBO. I'm always here to help you more. Have a great weekend.
